Ways to Pay

The following Terms and Conditions relate only to new customers registering online. If you are an existing customer, please sign in to view the Terms & Conditions that relate to your own account.


Debit or credit card

The easiest way to make a payment is through our website. Visit "My Account" and click on "Account balance and payment" to pay with your debit or credit card. You can also pay in full when you place an order - just add a debit or credit card on the checkout page.

Your bank

(online/by phone/in branch)

If your bank offers online or telephone banking you'll need to provide:

You can also pay over the counter in a bank branch using your payment slip as a giro credit form. Please ensure you get a proof of payment. Some banks may make a charge if you pay anywhere except a branch of your own bank.

Direct Debit

You can set up a direct debit in the "My account" section of the website or by calling our payment line (details are below under "By phone").

You can also email us for a direct debit instruction form. See the website, under "Contact us"

Once your direct debit is arranged, we'll collect payments every 28 days. All direct debits will show on your bank/building society records as JD Williams.

By phone

Our payment line is open 24 hours a day, 7 days a week. You can contact us on 0871 231 2000 (Calls cost 13p per minute plus your phone company's access charge).

You will need:

Payzone and Post Office

You can pay using your statement and the barcode above the payment slip in your local store or Post Office. We charge a standard fee of £1, which will appear on your next statement. Please make sure you get proof of payment and keep your receipt. If you use the giro slip rather than the Post Office bar code when paying at the Post Office, we'll charge a fee of £2.75 per transaction to your account.

By post

Debit or credit card
Copy the long number from the front of your card into the boxes on your payment slip or order form. Please don't write your card verification number (3 digits on the back of the card) onto any form. Fully complete the rest of the form and return it to us.

Postal order or cheque

Write your customer number on the back of the postal order or cheque and send it to us with your completed payment slip. Make cheques payable to "JD Williams".