Other Useful Information

Our Commitments Institute of Customer Service

As part of our commitment to our customers, we have recently joined the ICS. This is the independent professional membership body for customer service. It delivers high quality, tangible benefits to organisations and individuals, so that we can improve our customers' experience.

Installation & Connection

If we supply an item with free installation, or you buy the installation option, we'll install and connect your new appliance to an existing suitable site and utilities only (i.e. to modern standard fittings within 1 metre of the appliance). You can get more details on request. We will not do any fitting, building, plumbing or electrical work. We will not disconnect your old appliance - please arrange this yourself. Electrical cookers will be installed by a qualified driver when delivered. Gas and dual fuel cookers must be installed by a Gas Safe registered engineer. We'll arrange an appointment for this when contacting you for a delivery date. Installation charges are non-refundable. Your statutory rights are not affected.

TV installation

As part of our delivery and installation service we'll:

  • deliver and connect your new TV to existing electricity and aerial points subject to geographical location.
  • tune your TV to all available channels in your area (HD channels only available if your TV has a freeview HD tuner).
  • reconnect up to two more vision units using the cables provided (e.g. DVD players, Sky or cable boxes).
  • test everything to make sure it is working.

We will install and connect to a suitable existing site only. You can get more details on request. We won't do any building, wall-mounting or electrical work. Our service does not include disconnecting and removing your old appliance - please arrange this yourself.

The Environment

Electrical & electronic equipment

An EU directive is in place relating to recycling waste electrical and electronic equipment ('WEEE'). WEEE should not be disposed of with general domestic waste as sending this to landfill harms the environment. WEEE should instead be sent via proper channels in order for items to be recycled; this saves energy and resources and avoids hazardous materials from WEEE going to landfill. Under the EU directive the UK must minimise the amount of WEEE which is disposed of as unsorted municipal waste and achieve a high level of separate collection of WEEE. On items of electronic equipment which you buy you will see the symbol:

This symbol means you should not dispose of this product in your dustbin with your mixed domestic waste. You should dispose of this product separately. We have joined the national distributor 'take back' scheme operated by Valpak. This scheme promotes a network of collection facilities where you will be able to dispose of WEEE free of charge and it will be sent for recycling. We do not offer in-store take back, so our couriers and delivery drivers won't be able to take away your waste electrical equipment from you. For information on your nearest collection facility please visit www.recycle-more.co.uk or call 03450 682 572. Alternatively, contact your local authority. In helping to separately collect WEEE you will be playing a key role in ensuring that recycling as required by these new rules takes place and the amount of WEEE being land-filled is reduced, thereby helping to improve the environment. www.recycle-more.co.uk also offers top tips and advice on all aspects of recycling, making it easier and quicker to protect our environment and recycle more!

Battery recycling

JD Williams offer a free of charge take back scheme for all waste portable batteries. Simply bring back your waste batteries in person (batteries cannot be posted) to: JD Williams, Griffin House, 40 Lever Street, Manchester M60 6ES. A waste portable batteries collection container is situated at security in which waste portable batteries can be deposited. Alternatively, you can find your local waste portable battery recycling facility at www.recyclenow.com

Important notice about knives

It is against the law to sell knives and certain other articles with a blade to people under 18 years of age.