Our customers' experiences are really important to us and we're always looking for ways to improve. Whether you'd like to request shopping advice, make a suggestion or simply send us some feedback, we'd love to hear from you.
If you have a question for us, please take a look at our online help section - this has a wide range of frequently asked questions and may give you the answer straight away, without you needing to contact us.
If you don't find what you're looking for, you can use our Live Chat to speak directly to one of our friendly advisors, or click on one of the categories listed below to send us an email. You can also call us with your query on 0345 071 9018, or place an order on 0871 231 5000 (Calls cost 13p per minute plus your phone company’s access charge).
For orders that haven't been delivered yet - please remember to include the item number(s). You can also check our terms and conditions for expected delivery time scales.Click Here
For unwanted, incomplete or faulty goods that you've received - please remember to include the item number(s).Click Here
For orders you've returned to us - please allow up to 7 days for goods to be credited before getting in touch.Click Here
For enquiries regarding your balance, payment, credit issues and/or any protection plans/warranties purchased from us. Don't forget: you can check your total outstanding balance and account transactions at any time using your online account.Click Here
For queries regarding our product range or special offers.Click Here
Problems with our website
For any issues you've had when using our website, or comments to help us improve it.Click Here
Comments on our Service
If you have any comments relating to our service we'd love to hear them!Click Here
For any enquiries concerning our policies/terms and conditions.Click Here
For any issues you've had when trying to sign in to the website - please don't send us your password though!Click Here
For any promotion code issues - please remember to check the terms and conditions of the code first, as it may not be valid on our branded, electrical or homeware products.Click Here
For any other enquiries you may have.Click Here