“Be Unlimited” gives you 12 months unlimited use of our UK Standard Delivery, UK Fastest Delivery, UK Saturday & Sunday Delivery and UK ParcelShop services for £9.95. You will also be able to use our free Click & Collect UK ParcelShop services too.
You will still be charged for any Supplementary Delivery Charges which apply and the charges will be clearly detailed on the product pages and in your shopping basket prior to placing your order.
“Be Unlimited” is only available: to UK customers with registered SimplyBe accounts; and for delivery to UK addresses.
“Be Unlimited” is only available for purchase online when logged-in to your SimplyBe account. However, once you’ve subscribed, you can use it when shopping online or over the phone.
Your purchase of a “Be Unlimited” subscription is subject to acceptance by us. By purchasing “Be Unlimited” you understand and accept that the benefits will be available from the date of purchase. You may cancel your “Be Unlimited” subscription at any time within 14 days from the date of purchase by contacting us on 0345 071 9018. If you have not placed any orders with us during this 14 day period, we will issue you a full refund of the £9.95 fee. However, if you have (or anyone authorised by you to use your account has) placed any orders during this 14 day period and incurred any delivery charges, the amount of your refund will be reduced or you may not receive any refund at all.
All orders placed are subject to our standard terms and conditions of sale. Delivery will be subject to the terms and conditions for UK Standard Delivery, UK Fastest Delivery, UK Saturday & Sunday Delivery, UK ParcelShop, UK ParcelShop - FREE depending on which type of delivery you choose. For UK ParcelShop the £40 minimum order requirement will not apply to “Be Unlimited” subscribers.
We reserve the right to amend these “Be Unlimited” terms and conditions at our discretion and we will inform you of any significant changes.
Delivery times are based on the assumption that all items ordered are in stock. Whilst we make every effort to deliver goods on the day we specify we cannot guarantee delivery on that day or accept any liability for out of pocket expenses, costs, losses or any other expenses due to failed or late delivery.
If this option is available to you we'll let you know during checkout. Delivery times are based on the assumption that the items are in stock. Whilst we make every effort to deliver goods on the day we specify we cannot guarantee delivery on that day or accept any liability for out of pocket expenses, costs, losses or any other expenses due to failed delivery. This option is only available if you live in an area covered by our courier. The order cut off time is calculated for you when you enter the checkout.
Have your parcel delivered with Click & Collect to a local Hermes ParcelShop near you, with over 5,600 to choose from. The Hermes ParcelShop network includes local convenience stores like Tesco, The Co-Op, Nisa and many more! They typically have longer opening hours of 7am to 10pm, 7 days per week, and with free parking nearby. You'll be notified of your parcel's arrival by text message and email. Please bring some photographic ID (such as a driving license or passport) when you call to collect your parcel and enjoy an easy and convenient service that's safe and secure at no extra cost! *Free Click & Collect may be available on orders £40 or over, subject to status and excludes certain products such as large items. If this delivery option is available to you it will be shown to you during checkout. Further details available on request.Find your nearest Hermes ParcelShop »
Our return label no longer includes Post Office returns, but you can still obtain a Post Office label online via the Royal Mail website.
If you don’t have a printer, don’t worry! A QR code will also be sent to your mobile, and the Post Office will scan this code and print the parcel label.
Our return label can be used for any of the following Hermes services:
Did you know: Hermes offer an app that can be used for arranging returns!
Getting your parcel ready to return
If you placed an order on figleaves.com our usual Free Returns process still applies with 28 days to return your item. Please note that we can only refund items returned in their original condition (unworn & with labels attached).
Find your Figleaves Order ID
This can be found on the despatch note included in your parcel OR on your “Shipping confirmation” sent from @fashion-update.figleaves.com OR your original order confirmation from email@example.com.
Complete your returns slip and include in the parcel. Please note that we can only provide refunds at this time and cannot arrange for replacement/exchanges due to stock availability.
You have 31 days from receipt of goods to return items. It takes roughly 2 weeks for items to come back to us. Please ensure that your items are still in their original condition (unworn & with labels attached) for a refund.
For further enquiries please click here
If you need to return any of the items bought through special promotions (e.g 3 for 2, buy 1 get 1 free etc) you must include all the items bought within that deal.
See our terms and conditions for more details.
However you return your item, please remember to obtain and keep a receipt. You will need to quote the unique reference code on your receipt if you have a query about your return. Please keep your receipt until you have received a credit for your return.
We will replace or refund most goods provided they are returned to us within 35 days of receipt complete, unused, in their original packaging and with any security tags intact. This Returns Policy does not apply to some goods or may apply only if certain conditions are met. These goods are identified on the product page and any such conditions are set out there. If you return goods outside the scope of the Returns Policy and you have not exercised your legal right to cancel, we reserve the right to return the goods to you at your cost or to accept their return subject to making a deduction for any loss in value of the goods arising from your handling of them and a charge to cover our processing cost. Your statutory rights remain unaffected by this policy.