Our return label no longer includes Post Office returns, but you can still obtain a Post Office label online via the Royal Mail website.

If you don’t have a printer, don’t worry! A QR code will also be sent to your mobile, and the Post Office will scan this code and print the parcel label.

Click here arrange your return

Our return label can be used for any of the following Hermes services:

• Courier collection: arrange via your online account, the Hermes website or app, or by calling us
• Locker drop-off: find your nearest location by visiting the Hermes website or app
• Many local convenience stores offer a ParcelShop return service: look out for the Hermes logo
• If you don't have a printer and you need a replacement label, you can request a QR code from the Hermes website and scan this at your local ParcelShop.

Did you know: Hermes offer an app that can be used for arranging returns!

• You can visit the Asda 'toyou' website to print a label, or generate a QR code to print in-store
• You can also go to the in-store kiosk and print a label by selecting our brand

Getting your parcel ready to return

• Include the advice note in your parcel, with the reason for return marked (if you don't have this, just include a note with your name/account number/address/item numbers and reason for return)
• Repackage your goods securely and attach the label to the outside
• Make sure you get a receipt and keep it safe until your return has been processed
• Allow up to 14 days for your return to be processed

UK Customers

If you placed an order on figleaves.com our usual Free Returns process still applies with 28 days to return your item. Please note that we can only refund items returned in their original condition (unworn & with labels attached).

You'll need:

International Customers

You have 31 days from receipt of goods to return items. It takes roughly 2 weeks for items to come back to us. Please ensure that your items are still in their original condition (unworn & with labels attached) for a refund.

• Repack your item(s) along with the returns slip (you’ll find this in your parcel)
• Return through your nominated/chosen carrier. You will be charged for this return.
• Please clearly mark your return parcel as ‘Returned Goods’ and return to the following address:
  JD Williams Ltd Distribution Centre
  Beal Lane
  Shaw
  Oldham
  OL2 8PJ
  
• Obtain proof of postage from carrier
• Please allow 10 days for your parcel to be returned and approximately 7 working days for your refund to be processed

For further enquiries please click here

If you need to return any of the items bought through special promotions (e.g 3 for 2, buy 1 get 1 free etc) you must include all the items bought within that deal.

See our terms and conditions for more details.

However you return your item, please remember to obtain and keep a receipt. You will need to quote the unique reference code on your receipt if you have a query about your return. Please keep your receipt until you have received a credit for your return.

We will replace or refund most goods provided they are returned to us complete, unused, in their original packaging with any security tags intact and please note our returns period is now 28 days. The Returns Policy does not apply to some goods or may apply only if certain conditions are met. These goods are identified on the product page and any such conditions are set out there. If you return goods outside the scope of the Returns Policy and you have not exercised your legal right to cancel, we reserve the right to return the goods to you at your cost or to accept their return subject to making a deduction for any loss in value of the goods arising from your handling of them and a charge to cover our processing cost. Your statutory rights remain unaffected by this policy.