“Be Unlimited” gives you 12 months unlimited use of our UK Standard Delivery, UK Next Day Delivery, UK Saturday & Sunday Delivery, UK Nominated Day Delivery and UK ParcelShop services for £9.95. You will also be able to use our free Click & Collect UK ParcelShop services too.
You will still be charged for any Supplementary Delivery Charges which apply and the charges will be clearly detailed on the product pages and in your shopping basket prior to placing your order.
“Be Unlimited” is only available: to UK customers with registered SimplyBe accounts; and for delivery to UK addresses.
“Be Unlimited” is only available for purchase online when logged-in to your SimplyBe account. However, once you’ve subscribed, you can use it when shopping online or over the phone.
Your purchase of a “Be Unlimited” subscription is subject to acceptance by us. By purchasing “Be Unlimited” you understand and accept that the benefits will be available from the date of purchase. You may cancel your “Be Unlimited” subscription at any time within 14 days from the date of purchase by contacting us on 0345 071 9018. If you have not placed any orders with us during this 14 day period, we will issue you a full refund of the £9.95 fee. However, if you have (or anyone authorised by you to use your account has) placed any orders during this 14 day period and incurred any delivery charges, the amount of your refund will be reduced or you may not receive any refund at all.
All orders placed are subject to our standard terms and conditions of sale. Delivery will be subject to the terms and conditions for UK Standard Delivery, UK Next Day Delivery, UK Saturday & Sunday Delivery, UK Nominated Day Delivery, UK ParcelShop, UK ParcelShop - FREE depending on which type of delivery you choose. For UK ParcelShop the £40 minimum order requirement will not apply to “Be Unlimited” subscribers.
We reserve the right to amend these “Be Unlimited” terms and conditions at our discretion and we will inform you of any significant changes.
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Delivery
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Returns
Be Unlimited Unlimited next day delivery, nominated-day and click & collect delivery £9.95 for a year
UK Standard Delivery FREE Delivered in 3-5 working days
Delivery times are based on the assumption that all items ordered are in stock. Whilst we make every effort to deliver goods on the day we specify we cannot guarantee delivery on that day or accept any liability for out of pocket expenses, costs, losses or any other expenses due to failed or late delivery.
UK ParcelShop – FREE 
Order £40 or over if available
From one of 5000 Hermes ParcelShops in the UK, many open till late and on weekends for ultimate
convenience. You will be notified via text message and email when your items are ready for collection with a
unique PIN code.
Delivery times are based on the assumption that all items ordered are in stock. Whilst we make every effort to
deliver goods on the day we specify we cannot guarantee delivery on that day or accept any liability for out of
pocket expenses, costs, losses or any other expenses due to failed or late delivery. These options are only
available if you live in an area covered by our courier. Please bring the PIN relating to your parcel and
photographic ID (such as passport or drivers licence) when you call to collect. Free delivery to ParcelShops
may be available for orders over £40 but some items may not be suitable for delivery this way, such as large
items. If this option is available to you we'll let you know during checkout.
A small number of ParcelShop locations are unavailable for delivery due to the pandemic. If your chosen store becomes unavailable after you’ve ordered, your parcel will be returned and you’ll need to reorder to your home or another address.
UK ParcelShop £3.50 Order under £40 if available
From one of 5000 Hermes ParcelShops in the UK, many open till late and on weekends for ultimate
convenience. You will be notified via text message and email when your items are ready for collection with a
unique PIN code.
Delivery times are based on the assumption that all items ordered are in stock. Whilst we make every effort to
deliver goods on the day we specify we cannot guarantee delivery on that day or accept any liability for out of
pocket expenses, costs, losses or any other expenses due to failed or late delivery. These options are only
available if you live in an area covered by our courier. Please bring the PIN relating to your parcel and
photographic ID (such as passport or drivers licence) when you call to collect. Free delivery to ParcelShops
may be available for orders over £40 but some items may not be suitable for delivery this way, such as large
items. If this option is available to you we'll let you know during checkout.
A small number of ParcelShop locations are unavailable for delivery due to the pandemic. If your chosen store becomes unavailable after you’ve ordered, your parcel will be returned and you’ll need to reorder to your home or another address.
Supplementary Delivery Charges
We add the charge to each order you place, even if you place multiple orders on one day and receive your items in the same parcel. Larger items like heavy furniture, personalised items or items marked with a * in the catalogue which are sent directly by the supplier could take longer to arrive. Expensive or larger items may cost more to deliver. These items have little truck symbol with the price for delivery in it.
We’re aware our customers may be impacted by the current situation
and so we have extended our returns policy to 60 days.
Royal Mail
Return your parcel through your local Royal Mail post office in over 11,500 locations, find your nearest store here http://www.postoffice.co.uk/branch-finder
Open 7 days a week, early until late. You’ll need to bring your advice note
UK ParcelShop
Return your parcel through your local Hermes ParcelShop in over 5000 locations, find your nearest ParcelShop here https://www.hermesparcelreturn.co.uk/find-a-parcel-shop.html
Open 7 days a week, early until late. You’ll need to bring your advice note
You'll find a pre-paid myHermes ParcelShop address label on your advice note or create a new label here https://www.hermesparcelreturn.co.uk
Hermes Collection
Arrange a collection by following one of the steps below;
2. Telephone our Enquiry Line, select option 1 and follow the simple steps
3. Call the courier directly if their number was left with your parcel
You'll find a pre-paid MyHermes address label on your advice note
InPost Parcel Lockers
Return your parcel at you nearest InPost Parcel locker in over 1000 locations, find your nearest locker herehttps://inpost.co.uk/en/where-is-your-locker
You’ll need to print your returns label from the carrier website here
https://returns.inpost.co.uk/nbrown
You can track the status of your parcel here
https://inpost.co.uk/en/track-parcel
Need more help? Watch the HOW TO RETURN A PARCEL video here
https://www.youtube.com/embed/viy9LsQSabg
Terms & Conditions
We will replace or refund most goods provided they are returned to us within 60 days of receipt complete, unused, in their original packaging and with any security tags intact. This Returns Policy does not apply to some goods or may apply only if certain conditions are met. These goods are identified on the product page and any such conditions are set out there. If you return goods outside the scope of the Returns Policy and you have not exercised your legal right to cancel, we reserve the right to return the goods to you at your cost or to accept their return subject to making a deduction for any loss in value of the goods arising from your handling of them and a charge to cover our processing cost. Your statutory rights remain unaffected by this policy.