“Be Unlimited” gives you 12 months unlimited use of our UK Standard Delivery, UK Next Day Delivery, UK Saturday & Sunday Delivery, UK Nominated Day Delivery and UK ParcelShop services for £9.95. You will also be able to use our free Click & Collect UK ParcelShop services too.
You will still be charged for any Supplementary Delivery Charges which apply and the charges will be clearly detailed on the product pages and in your shopping basket prior to placing your order.
“Be Unlimited” is only available: to UK customers with registered SimplyBe accounts; and for delivery to UK addresses.
“Be Unlimited” is only available for purchase online when logged-in to your SimplyBe account. However, once you’ve subscribed, you can use it when shopping online or over the phone.
Your purchase of a “Be Unlimited” subscription is subject to acceptance by us. By purchasing “Be Unlimited” you understand and accept that the benefits will be available from the date of purchase. You may cancel your “Be Unlimited” subscription at any time within 14 days from the date of purchase by contacting us on 0345 071 9018. If you have not placed any orders with us during this 14 day period, we will issue you a full refund of the £9.95 fee. However, if you have (or anyone authorised by you to use your account has) placed any orders during this 14 day period and incurred any delivery charges, the amount of your refund will be reduced or you may not receive any refund at all.
All orders placed are subject to our standard terms and conditions of sale. Delivery will be subject to the terms and conditions for UK Standard Delivery, UK Next Day Delivery, UK Saturday & Sunday Delivery, UK Nominated Day Delivery, UK ParcelShop, UK ParcelShop - FREE depending on which type of delivery you choose. For UK ParcelShop the £40 minimum order requirement will not apply to “Be Unlimited” subscribers.
We reserve the right to amend these “Be Unlimited” terms and conditions at our discretion and we will inform you of any significant changes.
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Delivery
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Returns
Christmas all wrapped up.
Get it in time for Christmas
UK Standard Delivery
Order by 21st Dec
UK Fastest Delivery
Order by 11pm 23rd Dec for fastest delivery
Free Click & Collect
Order by 21st Dec for collection up until 24th Dec
See our T&C’s
*Order by midnight Monday 21st of December 2020 for Standard delivery. **Order by 11pm 23rd December 2020 (12 noon in Northern Ireland) for fastest delivery. Delivery times are based on the assumption that the items are in stock. Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept any liability for out of pocket expenses, costs, losses or any other expenses due to failed or late delivery. These options are only available if you live in an area covered by our courier. Geographical restrictions may apply. Direct dispatch orders are given specific lead times/due dates atthe time of ordering. For more information, please see full details online. ***Free delivery to Parcel shops may be available for orders over £40 but some items may not be available for delivery this way, such as large items. If this option is available to you, we’ll let you know during checkout. Please bring photographic ID (such as a passport or driving licence) with you when you collect your order.
Be Unlimited Unlimited next day delivery, nominated-day and click & collect delivery* £9.95 for a year.
UK Standard Delivery £3.50 Delivered in 3-7 working days
Delivery times are based on the assumption that all items ordered are in stock. Whilst we make every effort to deliver goods on the day we specify we cannot guarantee delivery on that day or accept any liability for out of pocket expenses, costs, losses or any other expenses due to failed or late delivery.
Fastest Delivery £4.50 Order before 11 pm and we'll aim to deliver 80% of orders within 24hrs*
Due to higher demand than usual and our social distancing measures at our warehouses we're unable to offer next day delivery, however your order will be prioritised and we aim to deliver within 48 hours with 80% of orders delivered next day.
*Order before 11 pm Sunday to Friday and before 10 pm on Saturday and get your items delivered within 48 Hours. We are aiming to deliver 80% of parcels to you within 24 hours.
If this option is available to you we'll let you know during checkout. Delivery times are based on the assumption that the items are in stock. Whilst we make every effort to deliver goods on the day we specify we cannot guarantee delivery on that day or accept any liability for out of pocket expenses, costs, losses or any other expenses due to failed delivery. This option is only available if you live in an area covered by our courier. The order cut off time is calculated for you when you enter the checkout.
UK ParcelShop – FREE 
Order £40 or over if available
From one of 5000 Hermes ParcelShops in the UK, many open till late and on weekends for ultimate
convenience. You will be notified via text message and email when your items are ready for collection with a
unique PIN code.
Delivery times are based on the assumption that all items ordered are in stock. Whilst we make every effort to
deliver goods on the day we specify we cannot guarantee delivery on that day or accept any liability for out of
pocket expenses, costs, losses or any other expenses due to failed or late delivery. These options are only
available if you live in an area covered by our courier. Please bring the PIN relating to your parcel and
photographic ID (such as passport or drivers licence) when you call to collect. Free delivery to ParcelShops
may be available for orders over £40 but some items may not be suitable for delivery this way, such as large
items. If this option is available to you we'll let you know during checkout.
A small number of ParcelShop locations are unavailable for delivery due to the pandemic. If your chosen store becomes unavailable after you’ve ordered, your parcel will be returned and you’ll need to reorder to your home or another address.
UK ParcelShop £3.50 Order under £40 if available
From one of 5000 Hermes ParcelShops in the UK, many open till late and on weekends for ultimate
convenience. You will be notified via text message and email when your items are ready for collection with a
unique PIN code.
Delivery times are based on the assumption that all items ordered are in stock. Whilst we make every effort to
deliver goods on the day we specify we cannot guarantee delivery on that day or accept any liability for out of
pocket expenses, costs, losses or any other expenses due to failed or late delivery. These options are only
available if you live in an area covered by our courier. Please bring the PIN relating to your parcel and
photographic ID (such as passport or drivers licence) when you call to collect. Free delivery to ParcelShops
may be available for orders over £40 but some items may not be suitable for delivery this way, such as large
items. If this option is available to you we'll let you know during checkout.
A small number of ParcelShop locations are unavailable for delivery due to the pandemic. If your chosen store becomes unavailable after you’ve ordered, your parcel will be returned and you’ll need to reorder to your home or another address.
Supplementary Delivery Charges
We add the charge to each order you place, even if you place multiple orders on one day and receive your items in the same parcel. Larger items like heavy furniture, personalised items or items marked with a * in the catalogue which are sent directly by the supplier could take longer to arrive. Expensive or larger items may cost more to deliver. These items have little truck symbol with the price for delivery in it.
Not quite right?
Here’s our extended Christmas returns policy
To make life easier we have extended our returns period to 60 days. Purchased items must be returned in new condition. Our standard product exceptions policy will still apply. Please allow 14 days for your return to be processed. This is in addition to, and does not affect, your statutory rights. For more information on our returns and product exceptions policy please refer to our 'easy returns' Terms & Conditions.
Arrange a Return >
By CourierArranged at your convenience
There are 3 ways you can arrange a courier to collect your returns;
- Arrange a collection via our website –log in and click on ‘my account’ then ‘arrange a return’ and follow the instructions
- Telephone our Enquiry Line and follow the simple steps
- Call the courier directly if their number was left with your parcel
Did you know: Hermes offer an app that can be used for arranging returns!
At the Post Office
If you’d prefer to return your parcel through the Post Office:
Our return label no longer includes Post Office returns, but you can still obtain a Post Office label by signing into your online account and selecting 'Arrange a Return' -just search for our brand in the list of retailers on the Royal Mail website. If you don’t have a printer, don’t worry! A QR code will also be sent to your mobile, and the Post Office will scan this code and print the parcel label. You can print a returns label by clicking here
VIA myHERMES PARCELSHOP 
Open 7 days a week
Our return label can be used for any of the following Hermes services:
- Courier collection: arrange via your online account, the Hermes website or app, or by calling us
- Locker drop-off: find your nearest location by visiting the Hermes website or app
- Many local convenience stores offer a ParcelShop return service: look out for the Hermes logo
- If you don't have a printer and you need a replacement label, you can request a QR code from the Hermes website and scan this at your local ParcelShop.
Find out more about Hermes Parcel Shops »
Did you know: Hermes offer an app that can be used for arranging returns!
ASDA to you 
Returns on Promotional Products3 for 2, buy one get one free etc
If you need to return any of the items bought through special promotions (e.g 3 for 2, buy 1 get 1 free etc) you must include all the items bought within that deal.
See our terms and conditions for more details.
Return Receipts +Don't forget your receipt!
However you return your item, please remember to obtain and keep a receipt. You will need to quote the unique reference code on your receipt if you have a query about your return. Please keep your receipt until you have received a credit for your return.
Terms & Conditions
We will replace or refund most goods provided they are returned to us within 60 days of receipt complete, unused, in their original packaging and with any security tags intact. This Returns Policy does not apply to some goods or may apply only if certain conditions are met. These goods are identified on the product page and any such conditions are set out there. If you return goods outside the scope of the Returns Policy and you have not exercised your legal right to cancel, we reserve the right to return the goods to you at your cost or to accept their return subject to making a deduction for any loss in value of the goods arising from your handling of them and a charge to cover our processing cost. Your statutory rights remain unaffected by this policy.