“Be Unlimited” gives you 12 months unlimited use of our UK Standard Delivery, UK Fastest
Delivery, UK Saturday & Sunday Delivery and UK ParcelShop
services for £9.95. You will also be able to use our free Click & Collect UK ParcelShop
services too.
You will still be charged for any Supplementary Delivery Charges which apply and the charges
will be clearly detailed on the product pages and in your shopping basket prior to placing your
order.
“Be Unlimited” is only available: to UK customers with registered SimplyBe accounts; and for
delivery to UK addresses.
“Be Unlimited” is only available for purchase online when logged-in to your SimplyBe account.
However, once you’ve subscribed, you can use it when shopping online or over the phone.
Your purchase of a “Be Unlimited” subscription is subject to acceptance by us. By purchasing “Be
Unlimited” you understand and accept that the benefits will be available from the date of
purchase. You may cancel your “Be Unlimited” subscription at any time within 14 days from the
date of purchase by contacting us on 0345 071 9018. If you have not placed any orders with us
during this 14 day period, we will issue you a full refund of the £9.95 fee. However, if you
have (or anyone authorised by you to use your account has) placed any orders during this 14 day
period and incurred any delivery charges, the amount of your refund will be reduced or you may
not receive any refund at all.
All orders placed are subject to our standard terms and conditions of sale. Delivery will be
subject to the terms and conditions for UK Standard Delivery, UK Fastest Delivery, UK Saturday
& Sunday Delivery, UK ParcelShop, UK ParcelShop - FREE depending
on which type of delivery you choose. For UK ParcelShop the £40 minimum order requirement will
not apply to “Be Unlimited” subscribers.
We reserve the right to amend these “Be Unlimited” terms and conditions at our discretion and we
will inform you of any significant changes.
-
Delivery
-
Returns
Be Unlimited Unlimited fastest delivery and click & collect delivery*
£9.95 for a year.
UK Standard Delivery £3.50 Free for orders over £75. Delivered in 4-6 working days
Delivery times are based on the assumption that all items ordered are in stock. Whilst we make
every effort to deliver goods on the day we specify we cannot guarantee delivery on that day or
accept any liability for out of pocket expenses, costs, losses or any other expenses due to
failed or late delivery.
UK Fastest Delivery £4.50Your order will be prioritised and delivered within 48 hours, excludes Sunday*
*If this option is available to you we'll let you know during checkout. Delivery times are based on the assumption that the items are in stock. Whilst we make every effort to deliver goods on the day we specify we cannot guarantee delivery on that day or accept any liability for out of pocket expenses, costs, losses or any other expenses due to failed delivery. This option is only available if you live in an area covered by our courier. The order cut off time is calculated for you when you enter the checkout.
UK ParcelShop – FREE 
Order
£40 or over if available
From one of 5000 Hermes ParcelShops in the UK, many open till late and on weekends for ultimate
convenience. You will be notified via text message and email when your items are ready for
collection with a
unique PIN code.
Delivery times are based on the assumption that all items ordered are in stock. Whilst we make
every effort to
deliver goods on the day we specify we cannot guarantee delivery on that day or accept any
liability for out of
pocket expenses, costs, losses or any other expenses due to failed or late delivery. These
options are only
available if you live in an area covered by our courier. Please bring the PIN relating to your
parcel and
photographic ID (such as passport or drivers licence) when you call to collect. Free delivery to
ParcelShops
may be available for orders over £40 but some items may not be suitable for delivery this way,
such as large
items. If this option is available to you we'll let you know during checkout.
A small number of ParcelShop locations are unavailable for delivery due to the pandemic. If your chosen store becomes unavailable after you’ve ordered, your parcel will be returned and you’ll need to reorder to your home or another address.
UK ParcelShop £3.50
Order under £40 if available
From one of 5000 Hermes ParcelShops in the UK, many open till late and on weekends for ultimate
convenience. You will be notified via text message and email when your items are ready for
collection with a
unique PIN code.
Delivery times are based on the assumption that all items ordered are in stock. Whilst we make
every effort to
deliver goods on the day we specify we cannot guarantee delivery on that day or accept any
liability for out of
pocket expenses, costs, losses or any other expenses due to failed or late delivery. These
options are only
available if you live in an area covered by our courier. Please bring the PIN relating to your
parcel and
photographic ID (such as passport or drivers licence) when you call to collect. Free delivery to
ParcelShops
may be available for orders over £40 but some items may not be suitable for delivery this way,
such as large
items. If this option is available to you we'll let you know during checkout.
A small number of ParcelShop locations are unavailable for delivery due to the pandemic. If your chosen store becomes unavailable after you’ve ordered, your parcel will be returned and you’ll need to reorder to your home or another address.
Supplementary Delivery Charges
We add the charge to each order you place, even if you place multiple orders on one day and
receive your items in the same parcel. Larger items like heavy furniture, personalised items or
items marked with a * in the catalogue which are sent directly by the supplier could take longer
to arrive. Expensive or larger items may cost more to deliver. These items have little truck
symbol with the price for delivery in it.
We’ve got you covered with extended returns
To make life easier we have extended our returns period to 35 days. Purchased items must be returned in new condition. Our standard product exceptions policy will still apply. Please allow 14 days for your return to be processed. This is in addition to, and does not affect, your statutory rights. For more information on our returns and product exceptions policy please refer to our 'easy returns' Terms & Conditions.
At the Post Office
If
you’d prefer to return your parcel through the Post Office:
Our return label no longer includes Post Office returns, but you can still obtain a Post Office label online via the Royal Mail website.
If you don’t have a printer, don’t worry! A QR code will also be sent to your mobile, and the Post Office will scan this code and print the parcel label.
VIA myHERMES PARCELSHOP 
Open
7 days a week
Our return label can be used for any of the following Hermes services:
- Courier collection: arrange via your online account, the Hermes website or app, or by calling us
- Locker drop-off: find your nearest location by visiting the Hermes website or app
- Many local convenience stores offer a ParcelShop return service: look out for the Hermes logo
- If you don't have a printer and you need a replacement label, you can request a QR code from the Hermes website and scan this at your local ParcelShop.
Find out more about Hermes Parcel Shops »
Did
you know: Hermes offer an app that can be used for arranging returns!
ASDA to you 
Figleaves Customer Returns (UK & International)
UK Customers
If you placed an order on figleaves.com our usual Free Returns process still applies with 28 days to return your item. Please note that we can only refund items returned in their original condition (unworn & with labels attached).
You'll need:
|
Find your Figleaves Order ID |
This can be found on the despatch note included in your parcel OR on your “Shipping confirmation” sent from @fashion-update.figleaves.com OR your original order confirmation from figleavescustomerservice@figleaves.com. |
|
Complete your returns slip and include in the parcel. Please note that we can only
provide refunds at this time and cannot arrange for replacement/exchanges due to stock
availability.
|
International Customers
You have 31 days from receipt of goods to return items. It takes roughly 2 weeks for items to come back to us. Please ensure that your items are still in their original condition (unworn & with labels attached) for a refund.
- Repack your item(s) along with the returns slip (you’ll find this in your parcel)
- Return through your nominated/chosen carrier. You will be charged for this return.
- Please clearly mark your return parcel as ‘Returned Goods’ and return to the following
address:
JD Williams Ltd Distribution Centre
Beal Lane
Shaw
Oldham
OL2 8PJ
- Obtain proof of postage from carrier
- Please allow 10 days for your parcel to be returned and approximately 7 working days for your refund to be processed
For further enquiries please click here
Returns on Promotional Products3 for 2, buy one get one free etc
If you need to return any of the items bought through special promotions (e.g 3 for 2, buy 1 get 1 free etc) you must include all the items bought within that deal.
See our terms and conditions for more details.
Return Receipts +Don't forget your receipt!
However you return your item, please remember to obtain and keep a receipt. You will need to quote the unique reference code on your receipt if you have a query about your return. Please keep your receipt until you have received a credit for your return.
Terms & Conditions
We will replace or refund most goods provided they are returned to us within 35 days of receipt complete, unused, in their original packaging and with any security tags intact. This Returns Policy does not apply to some goods or may apply only if certain conditions are met. These goods are identified on the product page and any such conditions are set out there. If you return goods outside the scope of the Returns Policy and you have not exercised your legal right to cancel, we reserve the right to return the goods to you at your cost or to accept their return subject to making a deduction for any loss in value of the goods arising from your handling of them and a charge to cover our processing cost. Your statutory rights remain unaffected by this policy.