Customer reviews
Joanna Hope Vivienne Scalloped Metal Bed
All reviews (5)
Love it!
I bought this in single version for my daughters mermaid themed room and she absolutely loves it. She can’t wait to get to bed eac...
Very pretty
very pretty bed frame, feels solid and supports my heavy mattress without creaking
slightly confusing to build in parts, with som...Lovely bed!!
Lovely bed, i purchased the double bed, you need help putting it together... One of the screws was loose and wouldn't tighten up w...Solid bed base
Found this easy to build, instructions clear. Would recommend sorting components before build & tighten screws once put together. ...Disappointed
Nice looking bed but unable to assemble as fittings did not match up. Company unable to provide replacement so had to cancel order...jdwilliams.co.uk
Tom|Replied Wednesday 28th Jun 2023
Thank you for taking the time to leave a review on our Joanna Hope Vivienne Scalloped Metal Bed. We are sorry to hear about your experience with this product.
I can inform you that after conducting a quality assurance check I have discovered that in the instructions it states that all the screws should be inserted into the holes before you tighten the product. Which for this instance is why when you assembled the bed, the fittings did not match up correctly.
Despite this, I can inform you that your feedback was passed on to our team and that they will consider your feedback for the future.
Thank you once again for your review, it is much appreciated.
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