Deliveries Section

30th Nov 2023

Delivery Information

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Deliveries

We have a range of delivery options to suit you, different charges apply. We'll do our best to deliver where and when you want.

Where
We deliver items to the UK & Channel Islands. However, some items may not be available for delivery to selected locations. Whenever such delivery limitations apply, we will make it clear in the product details section of the item.

We can deliver to your home or your office, or to a friend, relative or next-door neighbour. If ordering online you can set up an alternative delivery address. If ordering by post, just write on the coupon "Please deliver to" and the alternative name, address and postcode. If ordering on the phone, tell our advisor and they will take the details from you. We have the right to refuse delivery to a third-party address.

For online Standard Delivery orders, we offer Click and Collect for selected products via Evri ParcelShop. ParcelShop is a group of convenience stores (like Co-op or One Stop) who have signed up with Evri to offer this service. ParcelShop accepts the parcel for you and holds it until you're ready to collect.

When
You can choose how quickly you would like to receive your items. Before you commit to buy, we'll let you know the different delivery options available and the delivery charge for your order. We add the charge to each order you place, even if you place multiple orders in one day and receive your items in the same parcel. The delivery times below assume the items are in stock. It may take longer for some items to arrive - like heavy furniture, large TVs, personalised items or things marked with an asterisk * in the catalogue, which are sent directly by the suppliers. They will need a valid daytime contact number for delivery. 

Standard Delivery
We aim to deliver your items in 3 to 5 working days.

Next Day Delivery
Delivered next day if ordered before 11pm (exc. Sundays/Bank holidays)

If this option is available to you we'll let you know during checkout. Delivery times based on assumption that the items are in stock. Whilst we make every effort to deliver goods on the day we specify we cannot guarantee delivery on that day or accept any liability for out of pocket expenses, costs, losses or any other expenses due to failed delivery. This option is only available if you live in an area covered by our courier. The order cut-off time is calculated for you when you enter the checkout. For more about deliveries around Easter and Christmas, please check our website or give us a call. 

Nominated Day Delivery
Choose a Delivery date that suits you, up to 8 days in advance. Delivery days available are Monday – Saturday (Excluding Public Holidays). Delivery times are based on the assumption that all items ordered are in stock. Whilst we make every effort to deliver goods on the day we specify we cannot guarantee delivery on that day or accept any liability for out of pocket expenses, costs, losses or any other expenses due to failed or late delivery. These options are only available if you live in an area covered by our courier.

Click and Collect 
Click & Collect is subject to status and excludes certain products such as large items. Have your parcel delivered with Click & Collect to a local Evri ParcelShop near you, with over 5,600 to choose from. The Evri ParcelShop network includes local convenience stores like Tesco, The Co-Op, Nisa and many more! They typically have longer opening hours of 7am to 10pm, 7 days per week, and with free parking nearby. You'll be notified of your parcel's arrival by text message and email. Please bring some photographic ID (such as a driving license or passport) when you call to collect your parcel and enjoy an easy and convenient service that's safe and secure.  If this delivery option is available to you it will be shown to you during checkout. Further details available on request.

Find your nearest Evri ParcelShop >>

Be Unlimited Delivery Subscription
Simply Be Unlimited gives you 12 months of unlimited next day delivery or click & collect delivery for one £10.99 payment - that’s less than £1 for each month. Yes please!

You will still be charged for any Supplementary Delivery Charge which may apply and the charge will be clearly detailed on the product pages and in your shopping basket prior to placing your order. If your order contains multiple large items, you will only pay one large item delivery charge for this purchase.

This offer is only available to individuals residing in the UK and for delivery to UK addresses. You must have a registered Simply Be account and be logged in to your account to take advantage of this offer.
You can purchase this offer on the internet, but you cannot purchase it over the telephone. However, once purchased you can use it when shopping online or over the phone.

By purchasing Simply Be Unlimited you expressly accept that we will start to provide you with the benefits of Simply Be Unlimited from the date of purchase. You may cancel Simply Be Unlimited at any time within 14 days from the date of purchase by contacting us on 0345 071 9018. If you have not placed any orders with us during this period, we will issue you a full refund. However, if you or anyone authorised by you to use your account has placed an order during this period, we will issue you a prorated refund. All orders placed are subject to our standard terms and conditions and standard delivery timescales.

Your Simply Be Unlimited purchase is subject to acceptance by Simply Be. We reserve the right to amend the Simply Be Unlimited terms and conditions at our discretion and we will inform you of any significant changes.

Direct Express Delivery
If you order online, we may be able to offer this service for items sent directly to you from our supplier. If you select this option, the supplier will aim to deliver your items within 2-3 working days if you order before 5pm. If you order after this time, delivery will be 3-4 working days.

Delivery times are based on the assumption that all items are in stock. Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept any liability for out of pocket expenses, costs, losses or any other expenses due to failed or late delivery. These options are only available if you live in an area covered by our courier and if available they will be presented to you at checkout.

Supplementary delivery charges - Expensive or larger items may cost more to deliver. Next to these items in the catalogue, you'll see a symbol showing the delivery price.

Missing items - In most cases, orders you place will appear on your next statement. If you haven't received an item that appears on it, please let us know as soon as possible. We'll assume you've received an item unless you tell us within 28 days of the original order date.

Larger items - Some larger items will require you to be at home to take delivery, this will be made clear at checkout. Please note that the carrier will contact you to arrange delivery and these items are excluded from our Next Day, Nominated Day and Sunday delivery services.
 

Installation and Connection

Gas and Dual Fuel must be installed by a Gas Safe registered engineer. In most cases we can arrange this when contacting you to arrange a delivery date.

If you have chosen removal of old appliance (where available) the appliance must be disconnected prior to the carrier arriving by a qualified engineer.

Please note we will not carry out TV wall mounting during the installation process. Further information concerning installation and connection can be found in the section The Environment & Other Useful Information.

If you wish to return an item which has been installed or connected (as part of delivery), any installation charges will not be refunded.

Terms and Conditions of 100 Night Comfort Guarantee

This comfort guarantee applies to selected models only. You must have slept on the mattress for at least 40 nights to allow your body to become accustomed to it. If your chosen mattress is not suitable we will exchange it for another mattress of the same size. We cannot offer a refund. This is an exchange only. The guarantee only applies to the comfort of the product and not the height, length or width. In the event that a higher priced alternative is chosen, the difference in price will be charged. A mattress protector must be used for the trial period and the care instructions followed as we cannot exchange a product that is damaged or marked in any way. Care instructions will be supplied with the product. We reserve the right to reject an exchange request if the care instructions have not been followed. We must be notified within 100 days from the date of delivery. Only one exchange will be permitted.